St James Pharmacy

The Venerable Apothecary

Tag: opal

Opal Vendor Margins, NSW Government: Time For A Fairer Deal


Please find attached a letter written today –  April 27th, 2016 to the NSW Minister for Transport, Andrew Constance

 Dear Mr. Constance,

I wrote to you earlier this year in an attempt to discuss Opal vendor margins, but have not had a reply and as of today – April 27th, 2016  – still await your reply.

Opal            I have tried negotiating with Opal but e-pay – the Opal service provider – have merely demanded I pay $3267.79 by way of intimidation. This is for the recovery of an opal terminal but I dispute this amount as I have the terminal in my possession and believe myself to still be an opal vendor.

I believe I owe E Pay $896.30 and this is my only leverage in this negotiation.

Today  I have received a letter of demand from Australian Recoveries and Collections Pty Ltd demanding $4164.09 for immediate settlement.

This is preposterous. I believed was in the process of negotiating the paltry 2.5% margin offered to vendors with the NSW government.

After putting considerable effort into implementing the Opal card system in the St James area – and the Sydney CBD and beyond – I believed it was time to negotiate a fairer deal for my effort.To this point I have received no communication from the NSW government.

The introduction of the Opal card was a major effort – and now I find the thanks I get involves being directed to commercial debt collection and being bullied into paying. This intimidation has taken the form of throwing a $3267.79 fee in my face – and being told that that fee will go away if I pay the $896.30 in Opal Card transactions. This is unfair. With respect – I am a small family business and simply seek a fairer deal.

I believe I  have earned a fairer deal because I have devoted considerable time and effort into promoting and implementing the OPAL card system. Also – I believe when the OPAL card system started – some 3 years ago – there were no vendors at train stations and so businesses such as St James Pharmacy were the only vendors available.Therefore the pharmacy played a fundamental role in getting the Opal card system “over the line.”

Please raise the margin paid on Opal Vendor transactions from 2.5% to 5%.

I eagerly await your reply

Sincere Regards

Steve Campbell Grant

PS Any Opal Card Vendors reading this document may like to reconsider the provision of the Opal Card service now that Opal Cards and Opal Card top ups are available at NSW government outlets – such as train stations.

Opal Continues At St James Pharmacy

St James pharmacy continues….
to sell OPAL cards and continues to give an OPAL card top up service. The least you can add to a black OPAL card (adult fare) is $10.

And $5 for a green card (child 5-15 years old)
To get a student/ concessional OPAL card (silver) or pensioner card (gold) you need to ring 13OPAL.
If you are on a mobile click 135372
Remember – for adult and child cards you have three options.
1. Use the card unregistered which means you control when your card is (and isn’t) topped up.
A list of locations across Sydney is here.
It also means if your balance runs below zero (a few dollars) you can discard the card, and get a new one (and save a few dollars)
*doing this is complex and not worth the hassle.
Leaving the card unregistered also means if you lose the card – any value stored on it is lost with no way to recover it.
2. Register the card at 13OPAL but choose not to connect a credit card number. This gives you the flexibility to top up your Opal card when and where you want. Top ups at outlets such as St James Pharmacy offer IMMEDIATE credit on the Opal card.
3. Register your Opal card by ringing 13OPAL or going online and connect your credit card number. By clicking the auto top up button – you make sure your Opal card never runs out of credit. And that your credit card gets debited $40 every time the Opal card balance falls below $10

For student/concessional (silver) and pensioner (gold) Opal cards you can only choose from options 2 or 3 above.

So what are you waiting for? Opal card – everyone’s doing it (except for rich people from Mosman)

Even if you're rich - you can still use the OPAL card.

Even if you’re rich – you can still use the OPAL card.

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